Hotel 28 | Hotel in Cancun

| 9.6 (134 Reviews) |  1 Bathroom
Downtown Cancun Hotel | Hotel 28

Hotel in Downtown Cancun, Cancun

Along with an outdoor pool, this hotel has a poolside bar and free self parking. WiFi in public areas is free.
Hotel 28 offers 13 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated and furnished accommodations include desks and dining tables. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. Accommodations at this 3.5-star hotel have kitchens with stovetops, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 45-inch Smart televisions come with digital channels and Netflix. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided daily.


Recreational amenities at the hotel include an outdoor pool.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
View
Ocean View
Balcony/Terrace
Accessibility
Transportation/Shuttle
Bedding/Linens
Wellness Facilities
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen

Facility Overview

Bathrooms
  • Shower
  • Toilet paper
  • Soap
  • Hair dryer (on request)
  • Heated floor (bathroom)
  • Towels
  • Shampoo
  • Free toiletries
  • Private bathroom
Bedroom
  • Premium bedding
  • Egyptian cotton sheets
  • Down comforter
  • Hypo-allergenic bedding
  • Bed sheets
  • Air conditioning
  • Memory foam mattress
  • Individually decorated
  • Safe
  • Desk
  • Mobile key entry
  • Individually furnished
  • Access via exterior corridors
Breakfast
  • Continental breakfast available for a fee daily 9:00 AM–11:00 AM: MXN 150 for adults and MXN 120 for children
  • 1 poolside bar
  • Room service available
  • Minibar
  • Cookware/dishes/utensils
  • Stovetop
  • Kitchen island
  • Mini-fridge
  • Paper towels
  • Coffee/tea maker
  • Freezer
  • Kitchen
  • Dining table
Parking
  • 24-hour drop-off airport shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Beach shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
Accessibility
  • Lever door handles
  • This property does not have elevators
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Activities
  • Casino
  • Outdoor pool
Entertainment
  • 45-inch Smart TV
  • Digital channels
  • Netflix
  • Streaming services
General
  • English
  • Spanish
  • Designated smoking areas
  • Beach towels
Guest Services
  • Dining table
  • Mini-fridge
  • Kitchen
  • Outdoor pool
  • Daily housekeeping
  • Front desk (limited hours)
Internet
  • In-room WiFi speed: 50+ Mbps
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Terrace
  • Outdoor furniture
  • Outdoor entertainment area

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: 9:30 pm minimum check-in age: 16
Check-out
Check-out before noon
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Fee for continental breakfast: approximately mxn 150 for adults and mxn 120 for children airport shuttle fee: mxn 850 per vehicle (maximum occupancy 8) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number 002-025-002585/2026 safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

nicole
Jun 3, 2026 12:27:15 AM
Review Score:   10
Summary: The hotel is conveniently located near Market 28 and Walmart, with several great cafés within walking distance. The staff are incredibly friendly, helpful, and accommodating. When I lost my phone (completely my own fault), everyone went above and beyond to assist me, especially the reception team. Their kindness and professionalism made a stressful situation much easier to handle, especially as an English speaker with little to no knowledge of Spanish. I truly appreciated their support and hospitality throughout the experience. I highly recommend this hotel and would happily stay here again!
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Room Arrangement

Room Info Facilities
Two Bedroom Junior Suite
Room Size: 581 square feet m2
2 King Beds
Two Bedroom Junior Suite

General

Square meters - 54, Private bathroom, Pool view, Ping - 16, Number of bedrooms - 2, Square feet - 581, Swim-up room access (shared pool), Number of living rooms 1, Bed count minimum 2, Bed count maximum 2
Two Bedroom Deluxe Suite
Room Size: 581 square feet m2
2 King Beds
Two Bedroom Deluxe Suite

General

Egyptian-cotton sheets, Number of bedrooms - 2, Square feet - 581, Swim-up room access (shared pool), Premium bedding, Number of living rooms 1, Square meters - 54, Private bathroom, Pool view, Ping - 16, Desk, Bed count minimum 2, Bed count maximum 2
Comfort Room, 1 Queen Bed, Air conditioning
Room Size: 215 square feet m2
1 Queen Bed
Comfort Room, 1 Queen Bed, Air conditioning

General

Square meters - 20, Square feet - 215, Ping - 6, Number of bedrooms - 1, Swim-up room access (shared pool), Bed count minimum 1, Bed count maximum 1
Studio Suite
Room Size: 215 square feet m2
1 King Bed
Studio Suite

General

Square meters - 20, Square feet - 215, Private bathroom, Pool view, Ping - 6, Number of bedrooms - 1, Swim-up room access (shared pool), Bed count minimum 1, Bed count maximum 1

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

Yes, this Hotel 28 has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Hotel 28 starts from $76 per night with includes Ocean View, Balcony/Terrace, Entertainment, Child Friendly, Pool, Designated Smoking Area, Accessibility, Transportation/Shuttle, Bar, Toiletries, Breakfast, Parking, Bedding/Linens, Wellness Facilities, Guest Services, Internet, Kitchen, Air Conditioner, View with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel 28 has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Hotel 28 indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.